At the heart of Colonial’s approach to employee training is a management strategy that encourages employee retention, values the contribution of each employee, provides individual employees with the means and the methods to “own their careers” and actively promotes empowerment at every level.

Colonial invests significant resources into a comprehensive system of initial, remedial and advancement training initiatives. The Colonial University Employee Learning Program forms the framework of this effort. From the training facility at the Corporate Headquarters, Colonial University, under the guidance of Director of Professional Development Mark Burnett, offers ongoing classes in four core curriculum areas:

• New Hire Orientation: Offering classes (the majority of which are required for all new employees) ranging from an introduction to Colonial and its employee benefits and program to basic skills for money handling employees. These courses are taught by Tim Slevin, Colonial’s full-time trainer.
  
• Technical Skills: Encompasses classes in specific topics of interest and importance to the parking industry ranging from auditing, risk management and claims administration to equipment maintenance and socialized customer service skills.
  
• Management Skills: Offers courses in customer service training, management, leadership and supervision for managers and perspective managers at every level of the company.
  
• Special Issues: Pulls together classes on subject matters of narrower importance to specific management career paths including special event parking, valet parking operations and specialized revenue maximization techniques.