Parking FAQ

Parking Option	Rate
Monthly Parking Includes 18% DC tax. Plus processing fee: $1.75	$305.00
12-Day Pass Includes 18% DC tax. Plus processing fee: $1.75	$220.00
Daily Parking – 1 Hour Includes 18% DC tax	$12.00
Daily Parking – Daily Max Includes 18% DC tax	$21.00

Monthly Parking Terms and Conditions of the Parking Contract

We are pleased to welcome you (“Customer”) as a valued customer of Colonial Parking, Inc. (“Colonial”). By accepting these Monthly Parking Terms and Conditions (these “Terms and Conditions”), Colonial shall grant you a license to use one parking space at an agreed-upon parking facility (the “Facility”). These Terms and Conditions apply to individual parker accounts as well as group accounts managed by a group administrator, as applicable. For group accounts where a group administrator agrees to these Terms and Conditions rather than each individual parker, the group administrator is responsible for each applicable parker complying with these Terms and Conditions. Please read these Terms and Conditions carefully.

1. Term. Colonial grants Customer a license to use one parking space (as designated by Colonial) at the Facility commencing on the date selected by Customer (the “Commencement Date”) and continuing from calendar month to calendar month thereafter until either party provides 30 days prior written notice of non-renewal, with the effective date being the last day of the first calendar month following the calendar month during which such notice is received unless terminated earlier as provided below.

2. Use. Customer may use the Facility during the hours of operation specific to the Facility unless otherwise specified by Colonial and subject to any unforeseeable events beyond Colonial’s control. Hours of operation are posted at the Facility. If the Facility is not open 24/7, you may not be able to readily retrieve your vehicle after hours unless keycards/fobs are provided to monthly parkers at your particular Facility (if applicable). If you are unable to retrieve your vehicle, please contact Colonial for assistance at (202) 295-8100. Customer acknowledges that use of the Facility may be restricted for special event parking from time to time upon reasonable advance notice from Colonial. All vehicles must display a valid license plate and be legally registered. An unlicensed or unregistered vehicle may be towed and/or ticketed at Customer’s risk and expense. Please drive slowly (5 MPH or less) and safely, with your headlights on. Please allow the attendant to park your vehicle when asked, and follow their directions when provided. Do not park in reserved parking spaces unless you are authorized to do so.

3. Termination. Colonial may terminate Customer’s license immediately upon written notice if: (i) Colonial’s underlying agreement to operate the Facility expires or terminates for any reason, (ii) the owner of the Facility requires Colonial to do so, or (iii) Customer breaches these Terms and Conditions.

4. Parking Fee. Customer shall pay Colonial a monthly parking fee plus any applicable parking taxes (the “Parking Fee”). The Parking Fee shall be due and payable by the first day of each month in advance. No refunds or credits will be granted to Customer for absence, vacation, or other non-use of the Facility, and a mid-month cancellation by Customer will not result in a prorated Parking Fee. The Parking Fee is due on a full calendar month basis and cannot be prorated for any reason except for (i) the first month if the account is activated on the 15th day of the month or later or (ii) the last month if Colonial terminates Customer’s license on any day other than the last day of a calendar month and termination is not due to Customer’s breach of these Terms and Conditions. Accounts activated prior to the 15th day of the month require the full-month Parking Fee for the first month. Accounts activated on the 15th day of the month or later shall receive a 50% discount on the Parking Fee for the first month. Colonial reserves the right to increase the Parking Fee from time to time upon thirty (30) days’ prior written notice to Customer. If you are a resident of the District of Columbia, you may be entitled to a DC parking tax exemption. Please inquire at [email protected].

5. Credentials. Customer shall pay Colonial a non-refundable one-time account activation fee of $5.00 plus an ongoing account service fee of $1.75 per month for individual accounts or $2.00 per month for group accounts. Customer shall be issued a non-transferable keycard, parking permit, hangtag, cling, or transponder to access the Facility (each being a “Credential”), which must be returned to Colonial upon expiration or termination of Customer’s license in good working condition, normal wear and tear excluded. Please report lost or malfunctioning Credentials to Colonial’s Customer Care Team immediately at [email protected] or (202) 295-8080. Customer shall pay a replacement fee for each Credential that is lost, stolen, or damaged. Hourly parking rates shall be charged for entry/exit with a public-access ticket or if a Credential is not properly displayed (if applicable), and you may not deduct the daily rate paid from your monthly Parking Fee. To close your account, you must return your Credential to Colonial at 1050 Thomas Jefferson Street NW, Suite 100, Washington, DC 20007, which must be received by the last day of a calendar month to prevent charges for future calendar months.

5.1 Hangtags. If the Facility uses hangtags, a hangtag will be mailed to your address on file each month. Detach and display your hangtag on the 1st day of the month, ensuring visibility through the windshield with the correct month and number; failure to do so may result in paying the daily parking rate without deduction/credit from your monthly payment. If you have any questions about your hangtag, contact the Facility manager. If your hangtag is damaged or lost, notify the Customer Care Team at [email protected] or (202) 295-8080; a duplicate can be issued if your account is current by paying a $9.99 replacement fee. If you haven’t received your hangtag for the upcoming month, notify Customer Care as soon as possible but no later than the 25th day of the month. Transferring a hangtag between vehicles is allowed but multiple vehicles cannot use the same hangtag at the same time and risk being towed at the owner’s risk and expense and/or paying the daily parking rate.

5.2 Clings. If the Facility uses windshield clings (a/k/a vinyl static cling decals), place the cling in the bottom left section of your windshield (driver’s side), ensuring clear visibility through the windshield; failure to do so may result in paying the daily parking rate without deduction/credit from your monthly payment. Unlike hangtags, clings are not replaced monthly. If your cling is damaged or lost, notify the Customer Care Team at [email protected] or (202) 295-8080; a duplicate can be issued if your account is current by paying a $9.99 replacement fee.

6. Late Fees / Charges. Customer may be charged a late fee of 2.5% of the invoice open balance if the Parking Fee is not paid in full by the 5th day of each month. In addition, parking privileges
may be immediately suspended pending payment in full of any past-due amounts. If your account is suspended, you must pay the full outstanding balance due on your account before service may be reinstated. If Customer provides credit card information or ACH debit account information, Customer’s account will be automatically charged the fees due under these Terms and Conditions. Checks must be mailed to a lockbox address by the due date each month. We will apply a $10.00 convenience fee on each check or pay-by-phone payment. To avoid these fees, you may enroll in Colonial’s AutoPay® Program or use Colonial’s online Customer Care Center to make an electronic payment (additional information is available online at www.ecolonial.com). A $30.00 service charge will be applied to each check returned for insufficient funds, and Colonial may insist that future payments be made by money order, certified check, or valid credit card.

7. Facility Rules. Customer shall abide by all rules and regulations for use of the Facility as may be established by Colonial or the owner of the Facility from time to time. Customer agrees to reimburse Colonialfor any expenses incurred resulting from violations thereofincluding, without limitation, towing expenses for obstructing vehicles or access to the Facility or any parking spaces therein. The Facility is not to be used for vehicle storage. Any vehicles stored for 30 consecutive days without exiting shall be deemed abandoned and subject to towing without notification at Customer’s expense. No washing, maintenance, or repair of vehicles is permitted at the Facility other than fixing a flat tire. Any vehicles that need to be towed from the Facility by Customer must be scheduled in advance with Colonial for proper entry by the towing company. If requested by Colonial, Customer shall provide thefollowing information for Customer’s vehicleat theFacility:
VEHICLE OWNER’S NAME, PHONE NUMBER, VEHICLE MAKE/MODEL/YEAR/COLOR, AND LICENSE PLATE NUMBER. Customer is responsible for promptly notifying Colonial of any changes in such information.

8. Additional Terms. These Terms and Conditions includes any additional terms, conditions, or restrictions included in the web pages accessed by Customer before final checkout on the Colonial website (the “Additional Terms”). If any terms in these Terms and Conditions conflict with any Additional Terms, the Additional Terms shall control Miscellaneous. These Terms and Conditions shall be governed by the laws of the state in which the Facility is located and constitute the entire agreement between the parties. No verbal agreements shall modify these Terms and Conditions, which may only be amended by a written amendment signed by Customer and Colonial’s authorized representative (not a facility manager, cashier, or attendant at the Facility). Customer cannot assign or sublicense its rights or obligations under these Terms and Conditions.

9. Miscellaneous. These Terms and Conditions shall be governed by the laws of the state in which the Facility is located and constitute the entire agreement between the parties. No verbal agreements shall modify these Terms and Conditions, which may only be amended by a written amendment signed by Customer and Colonial’s authorized representative (not a facility manager, cashier, or attendant at the Facility). Customer cannot assign or sublicense its rights or obligations under these Terms and Conditions.

10. Self Park Facility. If the Facility is a self-park facility, Customer parks at Customer’s sole risk and accepts the Facility in “as-is” condition. Only a license to park Customer’s vehicle is granted.
No bailment is created and no property interest is conveyed. Customer is responsible for locking the vehicle and retaining the keys. Neither Colonial nor the owner of the Facility is responsible for fire, theft, vandalism, damage, or loss of vehicles, component parts, or personal property therein.

11. Valet or Valet-Assist Facility. If the Facility is a valet or valet-assist facility, Customer is responsible for removing any valuables or personal property before providing an ignition key to Colonial’s attendant. Failure to leave your ignition key may result in your vehicle being towed at your risk and expense. Any alleged damage or loss must be reported to Colonial’s attendant and a claim form must be completed before leaving the Facility. Failure to do so may result in a denial of your claim. For allowed damage claims, Colonial retains the right to have the repairs made at Colonial’s expense and by Colonial’s preferred repair company. Neither Colonial nor the owner of the Facility is responsible for personal property left in vehicles, damage caused by fire or defective vehicles, loss of vehicle use, or special or consequential damages unless caused by Colonial’s negligence. If the Facility is equipped with an attendant call button, use the call button to summon an attendant to retrieve your vehicle or move another customer’s vehicle. For after-hours assistance, call (202) 295-8200.

12. Modification. Colonial reserves the right to update or modify the terms of these Terms and Conditions at any time. Any modifications will become effective when posted on this website. By using the Facility after any changes to these Terms and Conditions are posted, Customer agrees to comply with such amended terms. Customer should revisit this website from time to time for the most current terms.

13. Privacy Policy. These Terms and Conditions include the terms and conditions of Colonial’s Privacy Policy. By using this website, Customer affirmatively acknowledges that Customer has read, understands, and agrees to comply with Colonial’s Privacy Policy.

KPMG Employees

We are here to make your transition to a monthly parker as easy as possible. Here is some important information about our application process for KPMG employees.

If you are a KPMG employee, please select the KPMG Regular rate.

If you are a current parker, please add your Nedap Windshield Tag number under the additional information field on the 3rd step of the application. This will help expedite your application.

We will process your application in the order it is received. Your current access will not be interrupted. However, access will be deactivated effective 7/1/2021 for parkers without monthly accounts.

If you are a new KPMG employee and not currently parking, we will allocate a Windshield Tag to you onsite. We will provide you with contact information to coordinate on your welcome email.

Once your application is approved you will receive a welcome email from us with all the information about your new Colonial Parking monthly account.

If you have any questions about your application status, please feel free to contact us at [email protected].

Self-Park Monthly Permit

Buddy Permit Program

10-Day Pass Monthly Permit

10 Day Pass Cutsheet

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Colonial Parking® Monthly Account Guidelines

We are pleased to welcome you as a valued customer of Colonial Parking, Inc.^® we offer you the special privileges of becoming a Monthly account holder in return for your agreement to adhere to a few simple guidelines. Please take a moment to become familiar with these guidelines. If you have questions, please feel free to contact our Customer Care Team at (202) 295-8080 or via email [email protected].

Monthly Parking Permit:
1. A regular monthly parking permit guarantees access to the designated parking facility during regular operating hours, but does not guarantee a park-and-lock space. Please call our Customer Care Team for availability and rates for 24-hour access or a reserved park-and-lock space.
2. On the FIRST OF THE MONTH during which you are parking, please detach and suspend current monthly permit from your rear view mirror so that the permit month and number are visible through the windshield. A permit displaying a month other than the current one is not valid. Failure to properly display your current permit may result in the assessment of a daily parking ticket, which is non-refundable.
3. If you do not display a valid permit, or you have not paid for your current month, you may be issued and charged for a daily parking ticket. You may not exit without paying the daily ticket; and you may not deduct the daily ticket amount from your monthly payment or monthly account balance.
4. If you do not receive your upcoming monthly permit by the 25TH OF THE MONTH, or should you misplace it, please call our Customer Care Team immediately. If your account is current, a duplicate permit will be prepared and mailed or made available for you to pick-up. The duplicate permit will void the original. It is your responsibility to notify us of any changes of address or phone number. There may be a nominal fee charged for the generation of duplicate permits. Please note: a request to deliver your parking credential to the facility may take up to 48 hours before delivery.
5. If you use more than one vehicle, please transfer your permit from one vehicle to the other, but always display it in the vehicle parked that day. Permit must be displayed whenever the vehicle is in our parking facility. Please note you may park only one vehicle in the garage on a single permit. If a permit is used to admit more than one vehicle at a time; that permit will automatically be deemed invalid and both cars will be towed at the owners risk and expense or assessed the posted daily parking rate.
6. Customer may not use monthly parking space for the purpose of vehicle storage.
Keycard For Garage Access:
1. If you are issued a keycard/transponder/access device for normal or 24-hour access:
  - Please keep all electronic access devices in your possession whenever you leave your vehicle; transponders may be detached and removed from the vehicle.
  - Please use your keycard/transponder/access device, in combination with your permit (where applicable), to enable the entry/exit of your vehicle only. Any unauthorized use may result in revocation of your parking privileges.
2. Please report lost or malfunctioning access devices to our Customer Care Team immediately.
3. If you do not have your garage access device at locations where the key card/transponder is mandatory, you will be required to take a daily ticket to enter the facility and to pay for it when you exit.
4. There will be a non-refundable replacement fee for a lost keycard, access device or transponder.
5. It is your responsibility to return any Colonial issued keycard/transponder/access device upon closure of your account to our corporate office at 1050 Thomas Jefferson Street, NW Suite #100, Washington, DC 20007. Failure to return the access device may result in additional card fees or the denial of device deposit refunds (where applicable).
  - Please note: key card and permit (where applicable) are required at all times.
Parking Guidelines:
1. All vehicles parked in the facility must display a valid license plate and be legally registered. Unregistered vehicles may be towed and or ticketed at the owners’ expense.
2. Please allow the attendant to park your vehicle when asked, or park it at his/her direction. Please park only in spaces not reserved; your attendant will help you to determine your parking space.
3. When required to “leave your key”, please leave ONLY your IGNITION KEY with the attendant (as requested). Failure to leave your ignition key when required may result in your vehicle being towed at your expense.
4. Please drive slowly (5 MPH or less) and safely, with your headlights on.
5. Where required, garages are equipped with ATTENDANT CALL BUTTONS. Please use the call button to summon an attendant to move another customer’s vehicle or retrieve your key. Please do not approach or enter any vehicles in the facility.
6. As a safety precaution, we lock all vehicles left in or on our facilities after the posted closing hour. Please carry a duplicate ignition key. For after-hours assistance call our onsite garage assistance (202) 295-8200. Please note your vehicle may not be retrievable until the facility re-opens the next business day.
Payments:
1. Invoices and parking credentials for the upcoming month will be mailed only after receipt of the current month payment.
2. Parking fees are payable in advance by the 1st day of each month, please remit your payment with the REMITTANCE portion (bottom) of the invoice mailed in the envelope provided or delivered to the address shown on the front of this invoice. Payments received after the 5th of the month will be assessed a late charge, all payments will be required before you receive the next valid parking credential.
3. A one-time setup fee of $5.00 will be applied to all new accounts (individual or group).
4. A monthly processing fee of $1.75 per account will be charged for individuals and $2.00 per account for groups. These fees are to assist in offsetting a part of the ongoing costs of providing robust parker/group portals and in maintaining data security.
5. We apply a $10.00 per payment convenience fee on all check and pay-by-phone payments. We encourage you to enroll in our AutoPay^® Program or use our online Customer Care Center to make an electronic payment. (additional information is available online at www.ecolonial.com)
6. Please pay the exact amount that is shown on your bill. NO CREDIT can be given for vacation or for partial use of the parking facility. Accounts closed mid-month will not receive a prorated final bill; the full monthly parking fee is payable and due.
7. A service charge of $30.00 will be applied for each check returned for insufficient funds. Payments for the returned check charge, plus parking fee must be made by money order, certified check or valid credit card.
Account Status:
1. Monthly Parking privileges are based on the calendar month. Each monthly cycle begins on the 1st of the month and ends on the final calendar day of the month.
2. If you choose to close your account, 30 day notice is required – please:
  - Return your UNDETACHED, UNUSED PARKING PERMIT by the 1st of the month, but no later than the 5th to our corporate office at 1050 Thomas Jefferson Street, NW Suite #100, Washington, DC 20007. Use of the permit for ONE (1) DAY, and/or failure to return it by the 5th, constitutes acceptance of the contract for that month; the full rate will be due and payable.
  - Return any COLONIAL^® ISSUED KEY CARD/TRANSPONDER/ACCESS DEVICE to our corporate office at 1050 Thomas Jefferson Street, NW Suite #100, Washington, DC 20007. We cannot close your account until your keycard has been returned. Use of the access device for ONE (1) DAY, and/or failure to return it by the 5th, constitutes acceptance of the contract for that month.
3. We may call you or place a LATE PAYMENT reminder notice on your windshield if we believe your account is DELINQUENT. Please help us resolve the issue by calling our Customer Care Team immediately. We reserve the right to suspend and/or interrupt service on your account if we are unable to resolve the delinquency.
4. If your account is SUSPENDED FOR DELINQUENCY, you are required to pay the full outstanding balance due on your account, before service can be reinstated. (there will be no prorate applied to the balance due upon account reinstatement.)
5. We may permanently close your account as a result of repeated delinquency (two or more consecutive payments received after the 5th), or for failure to abide by any of the guidelines outlined herein.
6. We may elect, at any time with or without cause during a calendar month when your parking privileges are in effect, to notify you in writing of:
  - The termination of your parking privileges effective at the end of any calendar month.
  - The transfer of your parking privileges to another location within the parking facility or to another parking facility we operate.
Damage Claims:
1. Colonial makes every effort to return your vehicle in the same condition as it was received. However, should damage occur, each location manager has available Claim Forms which must be filled out before removing the vehicle from the parking premises (failure to do so may result in a denial of your claim).
2. Colonial cannot be held responsible for any personal articles (including any keycard or transponder or access device you may have) left anywhere in your vehicle.
3. Losses due to freezing or mechanical failure are beyond the scope of Colonial’s responsibility.
4. Colonial is not responsible for any loss to the automobile or its contents unless Colonial is directly negligent. Colonial shall not be responsible for such losses that occur during hours when the facility is closed.
DC parking tax exemption:
1. If you are a resident of the District of Columbia, you may be entitled to DC parking tax exemption. Please inquire at [email protected].

Colonial Parking, inc. reserves the right to update or modify the Monthly Parking guidelines at any time. For the most up-to date Monthly Parking guidelines please visit www.ecolonial.com.

AutoPay® Enrollment Agreement

I authorize Colonial Parking to charge my monthly parking fee or balance due on the first business day of each month. I understand that I am in full control of my payments, and at any time I may decide to discontinue my AUTOPAY enrollment by providing written notice to Colonial Parking, Inc. via email to [email protected]. I understand I am responsible for notifying Colonial Parking, Inc.® of any status or information changes pertaining to my selected method of payment.

In the event my credit card charge cannot be processed, due to credit limit being exceeded, expiration of card, termination of card, or any other denial reason, I agree to pay the outstanding balance due to Colonial Parking Inc.® within 3 business days to prevent my account from becoming delinquent. I agree it is my responsibility to maintain a valid credit card for payment application. I must provide Colonial Parking Inc. ® with any information necessary required to allow Colonial Parking Inc.® to reinstate my AUTOPAY, if terminated for any reason.

Preferred Parker Plus℠

All monthly accounts now come with a free upgrade to Preferred Parker Plus:

Colonial’s guaranteed lowest, daily parking rates + 10% off all Evening and Weekend reservations.
Preferential Parking Inventory.
Special offers & discounts.

Sign Up for a monthly account to become a Preferred Parker Plus Member.

Already have a monthly account, log in to the Online Customer Care Center to sign up.

Still not convinced? Take a look at our FAQ for more information.

All monthly accounts now come with an free upgrade to Preferred Parker Plus:

Colonial’s guaranteed lowest, daily parking rates + 10% off all Evening and Weekend reservations.
Preferential Parking Inventory.
Special offers & discounts.

Sign Up for a monthly account to become a Preferred Parker Plus Member.

Already have a monthly account, log in to the Online Customer Care Center to sign up.

Still not convinced? Take a look at our FAQ for more information.

PREFERRED PARKER PLUS

How Do I Fix a Static Cling that is Curling, Hardening, or Constantly Falling Off?

Who Do I Contact for More Information?

Preferred Parker Plus℠

Preferred Parker Plus©