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Smithsonian Parking FAQ

How do I obtain a monthly parking pass?

A monthly pass can be obtained by submitting an online application in the Account Management section. Once we receive your application and if we have an available space, we will contact you through email or phone within 1 business day to provide you with payment options and arrange for delivery of your parking permit. In addition, you can stop at the garage booth to pick up a paper application.

 

I lost my monthly parking permit or access card. What should I do?

If your permit or access card is lost or stolen, please contact our Customer Care Department to void your previous parking permit or access card and issue you a new permit or access card. Our Customer Care Department can be reached at (202) 295-8080 or via email at monthly@ecolonial.com. To expedite the process, please have your account number ready

 

Am I permitted to lend out my monthly parking permit?

Unfortunately, lending or selling your permit is prohibited. Each permit is marked with your specific parking information, allowing us to serve you most effectively. Please be mindful that you are responsible for your monthly permit. If you wish to report a lost or stolen permit or wish to cancel your monthly account, please contact Customer Care at (202) 295-8080.

 

I would like to cancel my monthly parking permit. What should I do?

We’re sorry to see you go! However, if you must, please return your unused monthly permit and/or access card or contact our Customer Care Department at (202) 295-8080 to cancel your account. Once your account is cancelled, your permit will no longer be granted access into the garage.

 

Can a monthly parking permit be used at multiple locations?

Unfortunately, our monthly parking permits are specific to each garage and cannot be used at other garages. If you find yourself running around to multiple Colonial® garages, we suggest that you apply for our Preferred Parker card. Our Preferred Parker card allows for a quick and easy way to pay for your parking.

 

Do you offer AutoPay® so that my parking invoice is paid automatically every month?

Enjoy the hassle-free method of paying for your monthly parking via our AutoPay system. Provide us with your credit card or banking information and we’ll do the rest; your credit card or bank account will be billed every month – there is no dealing with mailing in checks, late fees or remembering when payment is due. Call our Customer Care Department at (202) 295-8080 or look for our enrollment forms online.

 

How do I verify my status as a Smithsonian Institute Employee and receive the discounted rate ($120.00 per month) at Union Station (Location 585)? 

You can verify your employment and receive the discounted rate by utilizing your Smithsonian Institute e-mail address on the application.

 

Do I need to sign a year contract for monthly parking?

No, our accounts are month to month and 30 day notice is required to close your account.

 

Can I pay with a commuter benefit card?

Yes, commuter benefit cards are accepted to pay for monthly parking accounts.

Online Payment Account

 

Is your online payment system secure?

Colonial Parking® has taken all the necessary steps to be compliant with local and federal laws governing online payments. Here at Colonial, we take your personal information and security very seriously.

 

I have moved, need to update my credit card information, or have other account information that has changed. How can I change this information?

If you’d like to change your basic information, check the box next to “Mailing Address Changes and Corrections” on the front of your invoice, fill out the reverse side of the invoice and mail it in. We’ll make sure your information is updated.

 

Will I still receive a paper invoice in the mail if I have an online payment account?

If your garage requires hang tags you will receive a paper invoice, as the hangtag is attached to the invoice. If your garage does not use paper hangtags, you will not receive a paper invoice. However, if you’d like a paper invoice for your records, we will send you a copy.

 

I’d like to pay my bill online. How do I sign up for AutoPay so that my parking invoice is paid automatically every month?

Hassle free is the only way to go. One of our Monthly Accounts Department’s Customer Service Representatives will gladly process your request. Please contact Customer Care at (202) 295-8080; just have your credit card handy and it’s that easy. Or you can fill out our easy-to-use forms under the monthly permit section.

 

I’d like to cancel AutoPay. What should I do?

Not a problem. Please call our Customer Care Department at (202) 295-8080. One of our Customer Care Representatives will take care of you.

 

I need assistance with my online account. What should I do?

We’re here to help. If you are a monthly account holder with an online profile or would like help to create an online account, please call our Customer Care Department at (202) 295-8080. If you are a Colonial Club member or a Client affiliate, please call our front desk at (202) 295-8100 and ask for our Information Systems Department.