Frequently Asked Questions

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Do you offer monthly parking?
Yes! The majority of our locations offer monthly parking options. You can find these by visiting our parking locator and selecting the "Monthly" button on the left hand side.
Can I reserve a parking space?
Yes, at participating locations. We offer reservations at many of our locations. Visit our parking locator to make your reservation.
Are oversized vehicles, such as SUVs, accepted at all of your parking facilities?
Unfortunately, not all of our garages can accommodate oversized and/or extended cars. If you think your car may be oversized, please utilize our parking locator to search for higher clearance garages. Simply select “Clearance 6’6” or Higher” from the filter menu.
What is an “Early Bird Rate” and how do I determine if a certain garage offers it?
An “Early Bird Rate” is a discounted rate that is offered to parkers who enter the garage before a specified time and typically receive a discount on the All Day parking rate. An early bird rate is usually advertised with a sign placed directly outside the garage.
Do you accept personal checks or credit cards at your parking facilities?
All major credit cards are accepted at most locations. You can search for these using the filter tool on our parking locator. Unfortunately, we do not accept personal checks as a form of payment. Please be mindful that some of our garages accept cash only and others accept credit cards only; however, many garages accept cash and credit cards.
I'm planning an event. Can Colonial Parking help with parking?
Yes! We offer customized parking options, including validations packages, a custom parking link and more. Get more details here.
How do I obtain a monthly parking pass?
A monthly pass can be obtained by submitting an online application through our website. Use the parking locator to find your location by address or points of interest. Once you find your location and monthly parking is available, you may apply through the Reserve Monthly link. If we have available space, we will process your application within 72 business hours of receiving your application. You will receive an initial confirmation email once you submit your application and then a welcome email once your application has been approved and processed. Your welcome email will include your account number, receipt of payment, and method of credential delivery or pickup.
When do I get invoiced? When will my credit card get billed?
We invoice 25 days in advance of when your monthly payment is due. Once your account is set up, you will receive electronic invoices, each month. If you have signed up with a credit card through our AutoPay Program, we charge your account on the 1st business day of each month for that current month’s parking services.
If I have an existing keycard that I will use for garage access and building access, how do I provide it while submitting my application online?
You will be able to provide this information on Step 2 of the online monthly application under “Additional Comments”. Once we process your application, we will also add your access card to your account and have it will be activated for garage access.
I received an error while trying to submit an application online, who do I contact?
Because system compatibility may vary, email monthly@ecolonial.com with a screen-shot of your error and we will work to diagnose the problem. You may also call our Customer Care Center 202-295-8080 Monday - Friday, 9AM - 5PM for assistance.
I lost my monthly parking permit or access card. What should I do?
If your permit or access card has been issued to you by Colonial Parking, please contact our Customer Care Department to void your previous parking permit or access card and issue you a new permit or access card. Our Customer Care Department can be reached at 202-295-8080 or via email at monthly@ecolonial.com. To expedite the process, please have your account number ready.
Am I permitted to lend out my monthly parking permit and/or credentials?
Unfortunately, lending or selling your personal parking credential is prohibited. Each credential is specific to your personal parking account. Please remember that you are responsible for your monthly credentials and all credentials must be visible inside your vehicle in order to access your parking garage. If you wish to report a lost or stolen permit or wish to cancel your monthly account, please contact Customer Care at 202-295-8080.
I would like to cancel my monthly parking permit. What should I do?
We’re sorry to see you go! If you must, please log into your Online Customer Care Center account on our website and click the “Close Account” option then follow the onscreen instructions. You will need to give 30 day notice in advance of closing your monthly parking account.
Can a monthly parking credential be used at multiple locations?
Unfortunately, our monthly parking credentials are specific to each garage and cannot be used at other garages. If you find yourself driving around to multiple Colonial® garages, we may have a program which will work for you. Preferred Parker. Our Preferred Parker card allows for a quick and easy way to pay for your parking. If you would like to find out more about our Preferred Parker program, contact us by email PreferredParker@ecolonial.com.
Do you offer AutoPay® so that my parking invoice is paid automatically every month?
Yes. You may enroll through your Online Customer Care Center account. Click the red AUTOPAY button to enroll a new credit card on file. Enjoy this hassle-free method of paying for your monthly parking via our AutoPay system. No need to remember to pay, we will process it for you automatically each month on the 1st business day of the month.
If I transfer to a different Colonial Parking garage, will my account number change?
Yes. You will be provided a new account number. You can locate your account number on the welcome email and it is also indicated at the top right corner of you invoices.
What are your Headquarter office hours if I want to pick up my parking credentials?
Our office is open from 8.30AM to 5.30PM Monday through Friday. **Please note that this delivery method does not apply to our locations that issue keycards at the garage location onsite. You will be notified upon account set up how your credential pick up or delivery method will work.
How do I make requests to add or remove parkers, replace lost keycards etc?
You can submit a request to add a parker through your Online Customer Care Center account. Simply click on the Parkers link on the right panel of your online account and click the REQUEST PARKER button below your parker roster. Fill out the quick form and submit. We will receive your request and will complete your request within 24-48 business hours. **Please note that some locations may require approval before we can add a parker.
When do I get online access to my Online Customer Care Center account
You will be provided access to your online account within 72hrs after your application has been processed. You will use your email on file as the username and your 7-digit account number as the password to log in. (no dashes or spaces). For security purposes, we recommend that you change your password frequently.
Is your online payment system secure?
Colonial Parking® has taken all the necessary steps to be compliant with local and federal laws governing online payments. Here at Colonial, we take your personal information and security very seriously.
I have moved and need to update my credit card information or I have other account information that has changed. How can I change this information?
If you’d like to change your basic information, log into your Online Customer Care Center account on our website and click the red Autopay button to update your payment information. You can also give us a call at 202-295-8080 to update your payment information over the phone. To expedite the process, please have your account number ready.
Will I still receive a paper invoice in the mail if I have an online payment account?
If your garage requires physical hangtags you will receive an invoice in the mail, as the permit is attached to the invoice. If your garage does not use physical hangtags, you will not receive a paper invoice. All invoices for our locations that do not use physical hangtags are emailed automatically each month.
I’d like to pay my bill online. How do I make a payment online?
In order to make a payment online, log into your Online Customer Care Center account on our website and click the Pay now button to process a one time payment
I need assistance with my online account. What should I do?
We’re here to help! If you are a monthly account holder with an online profile, please call our Customer Care Department at 202-295-8080.
Can I pay monthly with two methods of payment – commuter benefit cards plus personal credit card?
Yes, you can but this will not be processed automatically. Once your account is setup, you will have online access through your Online Customer Care Center account. Then you can process one-time transactions from different cards every month before the 1st. This option allows you to enter the exact amount to charge from each card.
Will the monthly payment deducted from my payroll directly or be charged to the credit card on the submitted application form?
The monthly payment will be processed from the credit card that you have provided on your application. Payroll deductions are not managed by Colonial. If your company offers commuter benefits, you can set up payroll deductions or payments through your employer. Please check with your company’s Benefit Coordinator to see if this option is available for you.
What is a Validation?
A validation is a prepaid voucher for daily parking. Validations come in three types- Stickers and Tickets and Electronic Validations (eVal). Validation type is determined by the individual location. (i.e. some locations only use stickers, some only use tickets or electronic method).
What is the time limit for Validation Tickets or Stickers?
Validations are available in various time limits related to the Daily Price at a specific facility. For example,1-hour, 2-hour, All Day, Evening or Weekend. If you are unsure of your validation type and/or time values, please contact us at ppvalidations@ecolonial.com.
Can I use the validations at any Colonial Parking garage?
Validations are location specific and can only be used at the location indicated on the validation sticker or ticket.
How do I determine the value of the validation?
Each validation has the value printed on the front of the validation sticker or ticket.
How do I place a validation order?
A validation order may be placed by filling out this form and emailing it to ppvalidations@ecolonial.com
How do I find the location number?
There are several ways to identify the location number: 1.) The number is posted at the entrance of each garage. 2.) If you have a monthly parking account at the location; the first 3 digits of your 7-digit account number is the location number. 3.) Use our parking locator, search by address to find a location, select “Details” for the preferred location. The lot number will be in the bottom right corner of the pop-up.
How much do validations cost?
Validation prices are based on the daily parking rates posted at the location.
How do I pay for my validation order?
Payment for orders are due at the time of processing. There is an option on your order form to provide payment information at the time of ordering. If payment is not received in advance, we will send an invoice; when payment on that invoice is received, your order will be processed, and validations will be set up for delivery.
How long does it take to receive my order after submitting my request?
After receipt of payment for the order, please allow 2 – 3 business days for processing. Delivery may vary based on the requested method of delivery.
Do the validations expire?
Validation stickers do not expire. Validation tickets may expire after printing based on the type of validation time frame requested. Please contact us at ppvalidations@ecolonial.com.
Are Validations refundable?
Unfortunately, validations are non-refundable
I am interested in obtaining a job with Colonial Parking. What should I do?
Colonial Parking offers a wide variety or rewarding positions throughout the Washington, D.C. metro area. Please visit our careers page to create your job profile and view all current job openings. We hope you become a member of the Colonial Parking family.
What are your procedures for employment verification?
We take pride that all our employees have passed all required federal, local and internal employment laws and policies. Upon hiring, all newly hired employees must complete a drug and alcohol test, a background screening at local and federal levels, and show proof of U.S. citizenship or ability to work legally in the U.S.