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Frequently Asked Questions

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Do you offer monthly parking?
Yes! The majority of our locations offer monthly parking options. You can find these by visiting our parking locator and selecting the "Monthly" button on the left hand side.
Can I reserve a parking space?
Yes, at participating locations. We offer reservations at many of our locations. Visit our parking locator to make your reservation.
Are oversized vehicles, such as SUVs, accepted at all of your parking facilities?
Unfortunately, not all of our garages can accommodate oversized and/or extended cars. If you think your car may be oversized, please utilize our parking locator to search for higher clearance garages. Simply select “Clearance 6’6” or Higher” from the filter menu.
What is an “Early Bird Rate” and how do I determine if a certain garage offers it?
An “Early Bird Rate” is a discounted rate that is offered to parkers who enter the garage before a specified time and typically receive a discount on the All Day parking rate. An early bird rate is usually advertised with a sign placed directly outside the garage.
Do you accept personal checks or credit cards at your parking facilities?
All major credit cards are accepted at most locations. You can search for these using the filter tool on our parking locator. Unfortunately, we do not accept personal checks as a form of payment. Please be mindful that some of our garages accept cash only and others accept credit cards only; however, many garages accept cash and credit cards.
I'm planning an event. Can Colonial Parking help with parking?
Yes! We offer customized parking options, including validations packages, a custom parking link and more. Get more details here.
How do I obtain a monthly parking pass?
A monthly pass can be obtained by submitting an online application through our website. Use the parking locator to find your location by address or points of interest. Once you find your location and monthly parking is available, you may apply through the Reserve Monthly link. If we have available space, we will process your application within 72 business hours of receiving your application. You will receive an initial confirmation email once you submit your application and then a welcome email once your application has been approved and processed. Your welcome email will include your account number, receipt of payment, and method of credential delivery or pickup.
When do I get invoiced? When will my credit card get billed?
We invoice 25 days in advance of when your monthly payment is due. Once your account is set up, you will receive electronic invoices, each month. If you have signed up with a credit card through our AutoPay Program, we charge your account on the 1st business day of each month for that current month’s parking services.
If I have an existing keycard that I will use for garage access and building access, how do I provide it while submitting my application online?
You will be able to provide this information on Step 2 of the online monthly application under “Additional Comments”. Once we process your application, we will also add your access card to your account and have it will be activated for garage access.
I received an error while trying to submit an application online, who do I contact?
Because system compatibility may vary, email [email protected] with a screen-shot of your error and we will work to diagnose the problem. You may also call our Customer Care Center 202-295-8080 Monday - Friday, 9AM - 5PM for assistance.
I lost my monthly parking permit or access card. What should I do?
If your permit or access card has been issued to you by Colonial Parking, please contact our Customer Care Department to void your previous parking permit or access card and issue you a new permit or access card. Our Customer Care Department can be reached at 202-295-8080 or via email at [email protected]. To expedite the process, please have your account number ready.
Am I permitted to lend out my monthly parking permit and/or credentials?
Unfortunately, lending or selling your personal parking credential is prohibited. Each credential is specific to your personal parking account. Please remember that you are responsible for your monthly credentials and all credentials must be visible inside your vehicle in order to access your parking garage. If you wish to report a lost or stolen permit or wish to cancel your monthly account, please contact Customer Care at 202-295-8080.
I would like to cancel my monthly parking permit. What should I do?
We’re sorry to see you go! If you must, please log into your Online Customer Care Center account on our website and click the “Close Account” option then follow the onscreen instructions. You will need to give 30 day notice in advance of closing your monthly parking account.
Can a monthly parking credential be used at multiple locations?
Unfortunately, our monthly parking credentials are specific to each garage and cannot be used at other garages. If you find yourself driving around to multiple Colonial® garages, we may have a program which will work for you. Preferred Parker. Our Preferred Parker card allows for a quick and easy way to pay for your parking. If you would like to find out more about our Preferred Parker program, contact us by email [email protected].
Do you offer AutoPay® so that my parking invoice is paid automatically every month?
Yes. You may enroll through your Online Customer Care Center account. Click the red AUTOPAY button to enroll a new credit card on file. Enjoy this hassle-free method of paying for your monthly parking via our AutoPay system. No need to remember to pay, we will process it for you automatically each month on the 1st business day of the month.
If I transfer to a different Colonial Parking garage, will my account number change?
Yes. You will be provided a new account number. You can locate your account number on the welcome email and it is also indicated at the top right corner of you invoices.
What are your Headquarter office hours if I want to pick up my parking credentials?
Our office is open from 8.30AM to 5.30PM Monday through Friday. **Please note that this delivery method does not apply to our locations that issue keycards at the garage location onsite. You will be notified upon account set up how your credential pick up or delivery method will work.
How do I make requests to add or remove parkers, replace lost keycards etc?
You can submit a request to add a parker through your Online Customer Care Center account. Simply click on the Parkers link on the right panel of your online account and click the REQUEST PARKER button below your parker roster. Fill out the quick form and submit. We will receive your request and will complete your request within 24-48 business hours. **Please note that some locations may require approval before we can add a parker.
Can I apply for DC parking tax exemption?
If you are a resident of the District of Columbia, you may be entitled to DC parking tax exemption. Please inquire at [email protected].
When do I get online access to my Online Customer Care Center account
You will be provided access to your online account within 72hrs after your application has been processed. You will use your email on file as the username and your 7-digit account number as the password to log in. (no dashes or spaces). For security purposes, we recommend that you change your password frequently.
Is your online payment system secure?
Colonial Parking® has taken all the necessary steps to be compliant with local and federal laws governing online payments. Here at Colonial, we take your personal information and security very seriously.
I have moved and need to update my credit card information or I have other account information that has changed. How can I change this information?
If you’d like to change your basic information, log into your Online Customer Care Center account on our website and click the red Autopay button to update your payment information. You can also give us a call at 202-295-8080 to update your payment information over the phone. To expedite the process, please have your account number ready.
Will I still receive a paper invoice in the mail if I have an online payment account?
If your garage requires physical hangtags you will receive an invoice in the mail, as the permit is attached to the invoice. If your garage does not use physical hangtags, you will not receive a paper invoice. All invoices for our locations that do not use physical hangtags are emailed automatically each month.
I’d like to pay my bill online. How do I make a payment online?
In order to make a payment online, log into your Online Customer Care Center account on our website and click the Pay now button to process a one time payment
I need assistance with my online account. What should I do?
We’re here to help! If you are a monthly account holder with an online profile, please call our Customer Care Department at 202-295-8080.
Can I pay monthly with two methods of payment – commuter benefit cards plus personal credit card?
Yes, you can but this will not be processed automatically. Once your account is setup, you will have online access through your Online Customer Care Center account. Then you can process one-time transactions from different cards every month before the 1st. This option allows you to enter the exact amount to charge from each card.
Will the monthly payment deducted from my payroll directly or be charged to the credit card on the submitted application form?
The monthly payment will be processed from the credit card that you have provided on your application. Payroll deductions are not managed by Colonial. If your company offers commuter benefits, you can set up payroll deductions or payments through your employer. Please check with your company’s Benefit Coordinator to see if this option is available for you.
What does “Guaranteed Lowest Rate” mean?
Colonial Parking’s Preferred Parking Program guarantees that you are getting the lowest possible rate on daily parking at your chosen Colonial Parking facility. On-site prices may be equal to or higher than the price you received, but they should never be lower than your rate.
What is Preferred Parker Plus?
All our monthly account holders are eligible to be Preferred Parker Plus members. Preferred Parker Plus members automatically receive 10% off Weekend and Evening transactions on all reservations made online through our website.
How do I become a Preferred Parker Plus member?
If you sign up to become a Monthly Parker, you will receive information after signing up letting you know how to apply. If you are already a Monthly Parker but have not signed up yet, you can do so through the Customer Care Online Portal. Please note, when signing up, you will need to include your account number in the “Notes” section of the sign up form.
How do I get my Preferred Parker Plus Evening and Weekend discount when purchasing my reservation?
Once you are signed up, verified and signed into your Preferred Parker Plus account, your discount will automatically be applied to valid reservations. You will see the discount at checkout.
Can my Preferred Parker Plus Evening and Weekend Discount be combined with other offers?
Most of the time, yes. If you are sent a promo code that is valid during for Weekend and Evening reservations, you can combine your offers.
How do I reserve a parking spot?
Visit our homepage at and simply enter your location in the search bar. You’ll be taken to a map where you can see all our nearby locations and where you can book parking. Simply click on an available location (outlined in yellow), select “Reserve Daily” and follow the prompts.
How do I use my Preferred Parker reservation?
Once you book a Preferred Parker reservation, we’ll send you a confirmation email with a parking pass attached to it. Simply print out this attachment or pull it up on your smart phone and follow the instructions on how to redeem
What do I do with my confirmation once I get to the location?
Instructions for what to do vary by location, but all instructions for the location will be included in the Instruction section of your confirmation.
How do I cancel my reservation?
Cancellations can be done up to 2 hours before your reservation start time. To cancel your reservation, simply log in to your Preferred Parker account, go to “My Account” and click “Reservations” at the top. Find the reservation you would like to cancel, use the drop down titled “Actions” and hit “Cancel Reservation” then follow the prompts. Your refund may take 2-3 business days to show up back to your card.
I didn’t use my space, can I get a refund?
When you make a reservation, our team is making sure there is a space waiting for you. For this reason, Preferred Parker reservations are non-refundable, however they can be canceled or changed up to 2 hours before the parking start time.
How do I book more than one parking spot?
To reserve multiple spots you will go through the transaction process one time for each reservation.
Can I reserve handicapped parking?
All our locations offer accommodations for handicapped parkers but, due to ADA laws, we are not permitted to reserve individual handicapped spaces. It’s rare for all the handicapped spots to be filled at any given location and our customers usually do not have a problem. If there is not a handicapped space available, the on-site staff will be able to park your vehicle for you.
Do I have to print my parking confirmation?
No. You can show your parking confirmation via print out or phone. On mobile, either add the confirmation to your Apple Wallet, or simply download the PDF from your email. If you are using your phone to scan the QR code on your confirmation ticket, make sure to turn the brightness on your phone all the way up and hold the phone 2-3 inches away from the scanner.
Do I have to create a Preferred Parker account to make a parking reservation?
No, you can book as a guest, however we recommend having a Preferred Parker account because it comes with great benefits like opportunities for special discounts, a seamless way to manage your reservations and more!
I lost my confirmation email, what do I do?
If you are a Preferred Parker member, you can login to your Preferred Parker account, go to “My Account” and click “Reservations” at the top. Find the reservation you lost the email for, use the drop down titled “Actions” and hit “Resend Confirmation” or “Download Confirmation.” If you signed in as a guest, you will need to contact our Preferred Parker team at [email protected].
What happens if I arrive before my reservation begins or leave after it ends?
You may be subject to additional charges on site or the location may not be open. Please note the information listed on the ‘Hours of Operation’ under details on our website.
Why is the price at the garage different than what I paid for my reservations?
Colonial Parking’s Preferred Parker Program guarantees you the lowest possible Colonial Parking rate and we also offer special discounts through our online market, so while you may see different prices online than on the sign at the garage, you should never pay more. If you see a lower rate on-site, please let us known by emailing us at [email protected].
Will I be able to come and go as I please during the extent of my reservation?
No, we do not allow in and out access with reservations, unless a specific In & Out Access product has been purchased.
Will I have an assigned spot?
You will not have an assigned space in the location, but you will be guaranteed a space to park within the garage.
Why did the attendant take my keys and park my car?
We have many locations that offer valet services within the garage. This is so we can accommodate as many customers as possible and not have to turn any one away.
What is a Validation?
A validation is a prepaid voucher for daily parking. Validations come in three types- Stickers and Tickets and Electronic Validations (eVal). Validation type is determined by the individual location. (i.e. some locations only use stickers, some only use tickets or electronic method).
What is the time limit for Validation Tickets or Stickers?
Validations are available in various time limits related to the Daily Price at a specific facility. For example,1-hour, 2-hour, All Day, Evening or Weekend. If you are unsure of your validation type and/or time values, please contact us at [email protected].
Can I use the validations at any Colonial Parking garage?
Validations are location specific and can only be used at the location indicated on the validation sticker or ticket.
How do I determine the value of the validation?
Each validation has the value printed on the front of the validation sticker or ticket.
How do I place a validation order?
A validation order may be placed by filling out this form.
How do I find the location number?
There are several ways to identify the location number: 1.) The number is posted at the entrance of each garage. 2.) If you have a monthly parking account at the location; the first 3 digits of your 7-digit account number is the location number. 3.) Use our parking locator, search by address to find a location, select “Details” for the preferred location. The lot number will be in the bottom right corner of the pop-up.
How much do validations cost?
Validation prices are based on the daily parking rates posted at the location.
How do I pay for my validation order?
Payment for orders are due at the time of processing. There is an option on your order form to provide payment information at the time of ordering. If payment is not received in advance, we will send an invoice; when payment on that invoice is received, your order will be processed, and validations will be set up for delivery.
How long does it take to receive my order after submitting my request?
After receipt of payment for the order, please allow 2 – 3 business days for processing. Delivery may vary based on the requested method of delivery.
Do the validations expire?
Validation stickers do not expire. Validation tickets may expire after printing based on the type of validation time frame requested. Please contact us at [email protected].
Are Validations refundable?
Unfortunately, validations are non-refundable
I am interested in obtaining a job with Colonial Parking. What should I do?
Colonial Parking offers a wide variety or rewarding positions throughout the Washington, D.C. metro area. Please visit our careers page to create your job profile and view all current job openings. We hope you become a member of the Colonial Parking family.
What are your procedures for employment verification?
We take pride that all our employees have passed all required federal, local and internal employment laws and policies. Upon hiring, all newly hired employees must complete a drug and alcohol test, a background screening at local and federal levels, and show proof of U.S. citizenship or ability to work legally in the U.S.